Here is a detailed guide to the key contacts you should have while on safari in Uganda. Going on safari in Uganda is an unforgettable experience. From tracking endangered mountain gorillas in Bwindi Impenetrable National Park to exploring the savannas of Queen Elizabeth and Murchison Falls National Parks, Uganda offers some of the most diverse wildlife encounters in Africa. However, while the experience is thrilling, it’s also important to be well-prepared for your trip—especially when it comes to knowing who to contact in case of emergencies, logistical issues, or general assistance.
Below is a comprehensive list of key contacts you should have while on safari in Uganda, along with tips on how to access help when needed. We recommend you keep both a digital and hard copy in case of loss of your digital device.
1. Tour Operator or Safari Company
Your primary point of contact during your safari should be your tour operator or safari company. Most tour companies provide 24/7 support and assign a driver/guide to accompany you throughout the trip. At Uganda Car Hire we also assign you a trip manager who is your key contact for roadside assistance when needed.
Keep on hand:
- Company name and emergency contact number
- Your personal guide’s mobile number
- Booking reference or itinerary number
Reputable tour companies often include these contacts in your pre-departure documents. Ensure you store both printed and digital copies.
2. Uganda Wildlife Authority (UWA)
The Uganda Wildlife Authority is the government agency responsible for managing national parks and wildlife reserves. If you encounter issues within the parks—such as lost items, safety concerns, or the need for emergency evacuation—park rangers or UWA officials should be your first stop.
Key UWA Contacts:
- UWA Headquarters: +256 414 355000 / +256 414 346291
- Website: www.ugandawildlife.org
Many UWA-managed parks have information centers or ranger stations where you can seek assistance.
3. Medical and Emergency Services
Healthcare access in remote safari areas is limited. That’s why it’s essential to have contact information for emergency medical services and the nearest hospitals or clinics.
Emergency Medical Contacts:
- Ambulance Services:
- St. John Ambulance Uganda: +256 414 255 185
- E-Plus Emergency Medical Services: +256 706 926 886
- Private Hospitals with Emergency Units:
- International Hospital Kampala (IHK): +256 312 200400
- Nakasero Hospital: +256 417 112100
- Speech Therapy Uganda +256751525877
Consider travel insurance that includes medical evacuation, especially if you’ll be visiting remote parks like Kidepo Valley or Bwindi National Park. You should also talk to your tour operator if they have evacuation arrangement if needed.
4. Police and Security
For legal matters, lost property, or safety concerns, you may need to reach the Uganda Police Force, particularly the Tourist Police Unit.
Important Police Contacts:
- Uganda Police Force (General): 999 or 112 (free emergency lines)
- Tourist Police Kampala: +256 772 887 775
Tourist police units are often present at major tourism hubs and national parks. Don’t hesitate to approach them for help or reporting issues.
5. Your Embassy or Consulate
In case of lost passports, legal issues, or civil emergencies, your embassy can be a crucial point of contact. Most embassies are located in Kampala, Uganda’s capital.
Common Embassy Contacts in Uganda:
- U.S. Embassy: +256 414 306001
- UK High Commission: +256 312 312000
- Canadian High Commission: +256 312 258000
- Embassy of Germany: +256 414 501100
Registering your travel plans with your embassy before departure is highly recommended.
6. Travel Insurance Provider
If you have travel insurance, keep their 24-hour emergency hotline readily available. Many providers offer support for:
- Emergency evacuation
- Trip cancellations
- Lost baggage
- Medical expenses
Tip: Save a digital copy of your insurance certificate and keep a printed version in your luggage.
7. Accommodation Contacts
Always keep the contacts for your lodge or hotel handy, especially when going on long game drives or gorilla treks.
What to note:
- Lodge/hotel phone number
- Manager or receptionist contact
- Check-in/check-out times
- Address and GPS coordinates
This can be helpful in case you’re running late or need transportation assistance.
8. Local Telecommunications Providers
It’s wise to purchase a local SIM card to stay connected, especially if traveling without a guide.
Major Network Providers in Uganda:
- MTN Uganda: Customer care: 100 (from MTN lines)
- Airtel Uganda: Customer care: 100
SIM cards are inexpensive and available at major entry points such as Entebbe Airport and in city centers. Be sure to register your SIM using your passport as required by law.
Final Travel Safety Tips:
- Share your itinerary with a family member or friend back home.
- Carry a power bank and ensure your phone is charged before heading out each day.
- Use offline maps and download important contacts to your phonebook in advance.
- Always travel with a copy of your passport, visa, and emergency contacts.
Conclusion
Being prepared with the right contacts while on safari in Uganda is essential for peace of mind. From your tour operator to medical services, having this information accessible ensures you can respond quickly in case of an emergency or need assistance. Uganda is a warm, welcoming, and beautiful destination, and with the right planning, your safari can be both safe and unforgettable.
If you found the list of Key Contacts You Need While on Safari in Uganda useful, consider booking your safari with us. We help prepare the necessary documents and offer free gorilla permit reservation when you hire your 4×4 with us. Simply call or WhatsApp +256702525877. We reachable by email at ask@ugandacarhire.club. We hope you enjoy your trip in Uganda.
